Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Driving guests to and from sporting events, group activities, and other destinations as determined by management.
Maintain the hotel shuttle; gas, oil, cleanliness; filling in daily van reports and reporting any malfunctions on a daily basis.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.